Communication Channels: Remote support,
Support via email ,
Support Web-based (tickets),
Support via phone
Business hours: Mon-Fri (時間帯: Asia/Tashkent)
Target Response - Severity high : 9 Business hours:
- Severity low : 3 Business hours:
Included features : Automatic minor and major feature releases for the supported software.,
New bug fixes when available.,
Reactive support requests/incidents ,
Major Release upgrades and patches,
Minor release upgrades and patches,
Unlimited number of support requests ,
Updates and other technical resources,
Updates for Android Apps in case of issues or version updates.,
Update for iOS Apps in case of issues or version updates.,
Update of backend or admin panel in case of issues or errors.,
Integration of your own brand. ,
Remote training ,
Server installation and database installation ,
Re-installation (migration to another server),
Online access to documentation, knowledge-base articles
Engineering Hours Included: 40
