Our Advanced Problem-Solving Plan is designed to provide you with comprehensive assistance in navigating and optimizing your DagServer experience. With this plan, you'll have direct access to our expert support team, ready to help you troubleshoot any issues that may arise within the application. Whether you encounter technical challenges, glitches, or unexpected hurdles, we're here to ensure your workflows run smoothly.
In addition to resolving problems, this plan also grants you the ability to request the implementation of new features and functionalities within the tool. We understand that every organization has unique requirements, and we're committed to tailoring DagServer to meet your specific needs. Share your ideas for enhancements, and our skilled developers will work closely with you to turn them into reality.
Key Features:
- Prompt issue resolution and technical support.
- Access to a dedicated support team.
- Request and prioritize new feature development.
- Collaborative implementation of custom functionalities.
- Personalized assistance to optimize your DagServer usage.
What is not include in support?
- Professional services
- Training
- Cloud hosting services
Included features
Additional features/modules (Custom Development)
Cloud services
Advanced/dedicated support
Communication Channels: Remote support,
Support via email ,
Support Web-based (tickets)
Business hours: Mon-Fri (Timezone: America/Santiago)
Target Response - Severity high : 8 Business hours:
- Severity low : 72 Business hours:
Included features : New bug fixes when available, Reactive support requests/incidents, Major release upgrades and patches, Updates and other technical resources, Automatic minor and major feature releases for the supported software, Minor release upgrades and patches